Refund & Return Policy
At Jmary.pk, we are committed to providing quality products and customer satisfaction. This policy explains how returns, refunds, and exchanges are handled.
Returns Eligibility
We accept return or exchange requests under the following conditions:
- The item is damaged, defective, or incorrect upon delivery.
- The item is unused, unopened, and in its original packaging.
- The return request is made within 7 days of receiving the product.
Non-Returnable Items
We do not accept returns or refunds for:
- Products damaged due to customer misuse.
- Items returned after 7 days.
- Items without original packaging, tags, or invoice.
- Custom orders or sale/clearance items
Refund Process
If your return is approved, your refund will be processed via:
- Bank transfer
- Mobile wallet (Easypaisa/JazzCash)
- Store credit or coupon (upon request)
Refund processing time: 3–5 business days after receiving and inspecting the returned item.
Exchanges
We allow exchanges for the same item (if available) or a different item of equal value. Shipping charges may apply.
Return Shipping
Return shipping costs are the customer’s responsibility unless the product was damaged or incorrect.
We recommend using a trackable courier service.
You must notify us via WhatsApp or Email before sending any return.
How to Request a Return
1. Contact us at:
Email: info@jmary.pk
Phone/WhatsApp: +923354231807
2. Provide your order number, reason for return, and pictures (if damaged)
3. Our support team will guide you through the process.
Additional Notes
We reserve the right to refuse returns that do not meet the above criteria.
In case of disputes, our decision will be final.
Thank You
We value your trust and are here to help! For more information, please contact us via our support channels.